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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first step you should take is to press the Help button, which is visible on each page. A context menu will open. It includes detailed information about all the actions that you can perform on the given page. Each pop-up menu shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast library of tutorial video clips explaining how to work with our Control Panel. They're created for those of you who would like to see how things are getting done instead of just reading articles. Thus, everyone can swiftly find their way around our web hosting Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the solution you searching for, have a look at our comprehensive FAQ database, which covers questions asked by actual users and offers real solutions. We frequently "revamp" our Frequently Asked Questions database with new questions & answers so as to encompass all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the solution you need in the FAQ section either, you can contact our fantastic team of client support engineers available 24x7x365 and eager to assist you with any issue. Each trouble ticket you send will be responded to within one hour (the average support ticket response time being about 20 mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 232529

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com